Yelp users can now message businesses directly
Yelp has announced that its users can now message business owners directly with any questions or feedback they have. “While some customers prefer to pick up the phone, others would much rather communicate via a keyboard, so this feature adds one more way to reach out to businesses,” the company said in a blog post yesterday. If you’re hunting for information that’s not readily available on the listing page, a new “message the business” option will let you fire off a quick note. It also offers a last-ditch chance to resolve a bad experience you’ve had somewhere before posting a review about it for the whole world to see.