Nintendo: How to deal with difficult customers

See the original posting on Boing Boing

If you sold Nintendo products in the early 1990s, you likely were audience to this delightful customer service training video. And yes, that’s Dr. Phlox (aka John Billingsley) in the taped eyeglasses.

“In many cases, customers simply failed to follow the simple directions packaged with their product.” — Read the rest