Here is the memo Comcast sent to employees after the ‘rep from hell’ call went viral
See the original posting on The Verge
It’s now been two weeks since AOL executive and former Comcast subscriber Ryan Block published a recording of his insane dialogue with an overly persistent customer service representative, and we finally have the memo that the company sent out immediately afterward.
“Recently, an unfavorable phone call into Comcast has been circulating on the Internet,” the memo says. “If you receive a call from the media regarding this incident, please refer to the Media Inquiry Policy to transfer them to your local media contact.”
SPECIAL BULLETIN: Customer Interaction Policy Reminder
Comcast is committed to delivering outstanding service to each and every customer. It is our goal to ensure that each customer with whom we interact has a quality…