Google’s new ‘Hold for Me’ feature saves you from elevator music

See the original posting on The Verge

Hold for Me

For many of us, calling a doctor’s office, an insurance carrier, customer support, or indeed any kind of administrative office has become an exercise in frustration — especially these days, when increased demand and cuts in staffing have made phone waits interminable. Yes, you can simply use speakerphone to monitor the line, but do you really want to listen to that awful music for over an hour?

A new Android feature called Hold for Me, which Google just announced, may just be able to make those phone waits a bit more tolerable. Hold for Me is currently available as a preview feature in the US for Google’s new Pixel 5 and Pixel 4A (5G) phones.

Here’s how it works, according to Google: if you call a toll-free number and are put on hold,…

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