Get through to Comcast’s semi-secret customer service line with one of these special cards

See the original posting on The Verge

For years, Comcast has been giving its employees special cards to hand out to customers who had “a negative or unpleasant experience that is unresolved.”

Once called “Make It Right” cards and recently rebranded as We’re On It” cards, the cards are printed with a unique ID number and a “no wait” hotline that connects to a dedicated team of 250 customer service agents. Employees receive 12 cards a year, which they can hand out at their discretion.

The cards are also printed with a QR code that directs customers to self-service options.

Comcast handles more than a million customer interactions a day, according to the company, which means a lot of angry customers if even a tiny fraction of them go wrong. “Despite our best efforts,…

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