EE now lets people pay to skip the wait when calling customer service
See the original posting on The Verge
No one likes waiting on the phone for customer support. It’s always a miserable experience, and EE thinks it’s one customers will pay money to avoid. The UK carrier now offers callers the option of forking over 50 pence (roughly $0.83 USD) to jump ahead of everyone else waiting to speak with a representative. And what does that money go towards? Improving EE’s customer service, of course. It will help the company open more support lines and thus, in a perfect world, cut down the wait for everyone whether they’re paying to cut the whole line or not.
But it’s a questionable approach any way you look at it. Just think about the complaints and outrage that would result if Verizon Wireless, AT&T, or any other major US carrier were to pull…