Comcast Confessions: growing pains of a Goliath
See the original posting on The Verge
The now-infamous Comcast Rep from Hell recording recently sparked a conversation about the largest player in the cable industry, and its a timely one: Comcast is in the process of acquiring the second-largest cable provider, Time Warner Cable. Both companies are plagued by low customer-satisfaction ratings.
Comcast and Time Warner have agreed on a price, but the deal isnt done. The Federal Communications Commission and the Department of Justice must decide whether a new consolidated…