A New Google Assistant Feature, ‘Hold For Me,’ Waits On Hold So You Don’t Have To
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“In previous years, [Google] launched Call Screen to vet your incoming calls, Duplex for restaurant reservations, and just this month, a feature called Verified Calls that will tell you who is calling and why,” reports TechCrunch. Today, Google introduced a feature called “Hold For Me,” which will make the Google Assistant stay on the line for you when you’re placed on hold, then alert you when someone picks up. From the report: In the short demo of “Hold for Me,” Google showed how a Pixel device owner is able to activate the new feature after they’ve been placed on hold. This is done by tapping a new button that appears on the phone screen above the buttons for muting the call, turning on speakerphone, and the other in-call phone controls. Once activated, you’re alerted with a message that says “Don’t hand up,” where you’re advised that Google Assistant is listening to the call for you, so you can do other things.
A button is also available on this screen that lets you tap to return to the call at any time, and below that an on-screen message says “music playing” to indicate if the Google Assistant is still hearing the hold music. You can also choose to press the red hang up button to end the call from this screen. When a person comes on the line, the device will alert you it’s time to return to the call. Google says the new feature will come to its new Pixel 5 devices, which will soon be followed by its older-generation Pixel phones via the next “Pixel feature drop” roll out.
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