Microsoft bet against Intel with its new Surfaces — and lost

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Photo by Amelia Holowaty Krales / The Verge

Microsoft’s latest Surface hardware is now out in the world, and it’s clear that the biggest gamble that the company took with this year’s models — a move away from Intel’s market-dominating processors — hasn’t quite panned out.

The focus on non-Intel chips was a big part of Microsoft’s 2019 Surface announcement. The company went out of its way to highlight the new, co-engineered Ryzen Surface Edition processor for the 15-inch Surface Laptop 3, which was optimized specifically for Microsoft’s design. And the ARM-powered Surface Pro X, with a next-generation design and a custom variant of Qualcomm’s Snapdragon 8cx chip, was supposed to represent the future of the Surface.

Unfortunately, the reviews are in, and experience has shown that…

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