Comcast Confessions: why the cable guy is always late
See the original posting on The Verge
The recording of the Comcast Rep from Hell has now been listened to more than 5 million times, sparking a conversation about the largest player in the nations cable industry. That debate is a timely one: Comcast is in the process of acquiring the second-largest cable provider, Time Warner Cable, and both companies are plagued by notoriously low customer-satisfaction ratings.
Comcast and Time Warner have agreed on a price, but the deal isnt done. The Federal Communications Commission…