Comcast Confessions: why the cable guy is always late

See the original posting on The Verge

The recording of the “Comcast Rep from Hell” has now been listened to more than 5 million times, sparking a conversation about the largest player in the nation’s cable industry. That debate is a timely one: Comcast is in the process of acquiring the second-largest cable provider, Time Warner Cable, and both companies are plagued by notoriously low customer-satisfaction ratings.

Comcast and Time Warner have agreed on a price, but the deal isn’t done. The Federal Communications Commission…

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